Last updated: July 23, 2026
3D Print Pics makes custom products based on customer-submitted artwork. Because each item is made for a specific customer, refunds and cancellations depend on where the order is in the production process.
Before artwork upload
If you paid but have not uploaded artwork yet, contact support as soon as possible to request cancellation.
Before model approval
If your model has not yet been approved for printing, you may request changes or cancellation. Refund eligibility may depend on whether design or processing work has already begun.
After approval
Once you approve a model for printing, the order may enter production. Cancellations or refunds may be limited because the custom product has begun or completed production.
Rejected or prohibited artwork
If uploaded artwork violates our content rules, exceeds the color or complexity limits, includes copyrighted material, or is not suitable for printing, we may reject the artwork and ask you to upload a replacement. If a suitable replacement is not provided, we may cancel the order and determine any refund based on the work already completed.
Damaged or incorrect items
If your item arrives damaged, defective, or materially different from the approved model, contact support with photos and your order number. We may offer a replacement, repair, store credit, or refund depending on the issue.
Shipping issues
Lost, delayed, or misdelivered packages may require investigation with the carrier. If tracking shows delivery to the address provided at checkout, replacement or refund options may be limited.
Partial refunds
If a partial refund is appropriate, taxes, shipping, rush processing, production costs, and completed work may be considered.
How to request help
To request a refund, cancellation, replacement, or order review, open a support ticket from your customer dashboard or contact us through the support page.